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TV Pro Gear's service facility uses the most advanced test and measurement equipment. We have a full complement of alignment jigs, tools and precision test tapes.
Our experienced technicians work in a highly-organized ultra-clean shop.
Should your equipment require expensive parts, we are often able to give you the choice of having us install a used part at a fraction of the cost.
The result is quick and cost-efficient repairs that are done correctly the first time.
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Current Service Rates
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Shop Service:
Field Service:
Labor $135.00/hr
(Normal business hours; time charged
portal to portal. Two-hour minimum.)
We cover normal freight on repair
parts for 2-day shipping. Customer
is charged for any overnight freight.
Warranty:
We have a 60-day warranty on parts
and labor for those parts replaced
during actual repair. (See details in the
complete repair terms and conditions.)
Equipment We Repair:
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Repair Policy
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Terms, Conditions, and Warranty Policy:
Parts and labor provided by TV Pro Gear, Inc. to repair your equipment are guaranteed for a period of sixty days from the date that the equipment is returned to the customer. This guarantee is limited to the services requested and the problems stated on the initial work order and the parts and labor utilized in performing those repairs as listed on the final invoice. If the same failure reappears within the guarantee period, our sole responsibility shall be to complete the repair of the original defect; if additional are required, the customer will be charged and agrees to pay for those additional parts and only the labor will be provided at no additional charge under the guarantee. This limited guarantee does not extend to other portions of the equipment which were not serviced, nor does it apply to other defects that may occur during the guarantee period that are not part of the original problem. The customer has no other rights as part of this limited guarantee. Regardless of the cause of any equipment failure occurring within our guarantee period, the customer will not be reimbursed for and agrees not to hold TV Pro Gear, Inc. responsible for: an election on the customers part to have additional parts and/or service provided by another repair facility; any personal or professional losses resulting from damage to related equipment (including tape or other media) regardless of their monetary and/or personal value; other damages or consequences resulting from a loss of income, a loss of business, or a loss of life. If the return of the repaired equipment is necessary, our guarantee period will not restart; the guarantee period from the original repair shall be the only one in effect. However, our guarantee period will be extended for the period of time the returned equipment is in our possession. Shipping costs are not covered as part of our repair guarantee. All shipping or other transportation costs required to transport the equipment to and from the service facility for additional repairs under our guarantee are the responsibility of the customer. This guarantee is void if anyone other than TV Pro Gear, Inc. enters into the unit after it has been repaired.
Turn Around Time:
TV Pro Gear, Inc. makes every effort to quote an accurate turn around time. However, this time varies for a number of reasons: previously received equipment in for repair, priority service requests, back ordered parts, intermittent failures, etc. The customer agrees not to hold TV Pro Gear, Inc. liable for damages, loss of income, loss of business or any other consequences resulting from repairs not completed within a reasonable period of time due to these and other factors beyond the control of TV Pro Gear, Inc.
Estimates and Price Quotations:
An estimate will be provided if the repair costs will exceed the pre-authorized amount stated on the work order. If at anytime during the repair process the customer decides not to have the equipment repaired, the customer will be charged and agrees to pay an evaluation/diagnostic fee of one hour at the appropriate, currently posted rates. It is impossible to always estimate the extent of or the precise cost of the required repairs on an initial evaluation estimate. It may be necessary to revise previous estimates during the repair process if other problems are discovered. If it is expected that the final cost of repair will exceed the most recent estimate by more than ten percent, a revised estimate will be submitted to the customer for approval.
Insurance:
The customer is hereby notified that equipment sent for repair, evaluation or any other reason, is not insured or protected to the amount of the actual cash value thereof, or otherwise insured, against loss by theft, fire, vandalism, water damage, earthquake, tornado, flood or other natural causes while the property is in the possession of TV Pro Gear, Inc. The customer is further notified that said property is not insured or protected to the amount of cash value thereof, or otherwise insured, against loss or damage resulting from any cause while in transit to or from the facility of TV Pro Gear, Inc., whether transported by a TV Pro Gear, Inc. operated vehicle, or another carrier, unless specific arrangements have been previously made in writing between the customer and TV Pro Gear, Inc., and paid for separately by the customer.
Shipment:
Shipments from TV Pro Gear, Inc. can be made through UPS. Although TV Pro Gear, Inc. will comply with special carrier requests whenever practical, TV Pro Gear, Inc. reserves the right to make the final selection for all shipments. Shipping and Insurance costs will be prepaid by TV Pro Gear, Inc. and the charge added to the invoice. Any discrepancy between items on the packing slip/invoice and the goods received in a shipment must be reported to TV Pro Gear, Inc. within five business days of receipt. TV Pro Gear, Inc. is not responsible for any loss or damage resulting from any cause while in transit to or from the facility of TV Pro Gear, Inc., furthermore the customer will not be reimbursed for, and agrees not to hold TV Pro Gear, Inc. responsible for any personal or professional losses, or other damages or consequences resulting from a loss of income, a loss of business, or a loss of life. Any claim of damage or loss is between the customer and the transportation carrier. TV Pro Gear, Inc. will assist the customer in the presentation of any necessary claims. Loss or damage in transit shall not, however, relieve the customer of their obligation to pay SA&J Electronics the full amount due according to the terms shown on the invoice. Shipping costs are not covered as part of our guarantee, even if the customer paid similar shipping costs as part of the initial repair or order. All shipping or other transportation costs required to transport the goods to and from the facility of TV Pro Gear, Inc. for additional repairs under our guarantee are the responsibility of the customer.
Payment:
The Customer agrees to pay all costs of transportation, insurance, taxes, custom duties and other charges related thereto and to the extent these are paid by TV Pro Gear, Inc. they shall be invoiced to the customer and become part of the total due. The customer is responsible for, and agrees to pay, all legal fees and costs incurred for collection services required to receive payment from the customer. The customer agrees to promptly pay all interest and late fees assessed against an invoice not paid according to the payment terms stated on the invoice.
Miscellaneous:
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Any time equipment is hooked up to a service bench it is subject to our posted minimum charge. The customer is subject to and agrees to pay for an evaluation/diagnostic fee. If at any time the customer can decide not to have the equipment repaired.
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The customer agrees to pay daily storage fees, interest charges and late charges for equipment not returned to the customer within thirty days of completion or estimate refusal.
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Failure on the customer's part to pay for and arrange the return of their equipment will result in the sale of the equipment to recover diagnostic, repair, storage, interest and late charges. The customer agrees to allow TV Pro Gear, Inc. to dispose of or sell the equipment to recover these costs if arrangements have not been made to have the equipment returned within thirty days after either verbal, electronic or written notification of completion has been issued by TV Pro Gear, Inc. The customer further agrees to promptly pay for any difference between the amount due on the invoice and the amount collected from the sale of the equipment. The customer also agrees that all monies collected from the sale of equipment shall be that of TV Pro Gear, Inc. The customer agrees not to hold TV Pro Gear, Inc. responsible for any consequences, damages or personal or professional losses resulting from the sale or disposal of the equipment.
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TV Pro Gear, Inc. reserves the right to require a non-refundable deposit/prepayment towards repair.
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TV Pro Gear, Inc. reserves the right to refuse to release any equipment left in the custody of TV Pro Gear, Inc. to any person not in possession of a proper claim check.
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The customer agrees not to hold TV Pro Gear, Inc. responsible for releasing equipment to any person in possession of a proper claim check.
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The above terms and conditions are effective from Jan. 1, 2004 and are by this reference incorporated into every work order, estimate, invoice and contract between TV Pro Gear, Inc. and its customers.
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